Product Care
Wool carpets are naturally beautiful, luxuriously soft and built to last.
Wool Carpet Care Guide
How to Vacuum Wool Carpets
Weekly clean: Do a complete vacuum once per week to remove dust and prevent soil from embedding.
High-traffic areas: Vacuum more often, especially during the initial shedding period.
Use suction only: Use a static foot suction vacuum.
Go slow: Give the vacuum time to work thoroughly.
Spills & Spot Cleaning (Step-by-Step)
Speed is everything. Wool naturally resists many spills, but quick action gives the best results.
Liquid Spills
Blot (don't rub) with an absorbent white cloth until dry.
If available, use an extraction spot cleaner. Work from the outside in.
After treatment, blot as dry as possible, then cover with paper towels to avoid watermarks.
Solids
Use a spoon to gently lift away as much as possible.
Treat any residue using the instructions in the stain removal chart below.
DIY Detergent Solution (Wool-Safe)
Listed as Treatment B in the chart
1 teaspoon clear dishwashing liquid (no bleach or strong alkali) or detergent powder
1 teaspoon white vinegar
1 litre lukewarm water
Apply to the stain, then rinse thoroughly with fresh water to remove all detergent. Blot dry.
What Not to Do
Avoid stain repellents containing silicone or bleach; they can accelerate soiling.
Always pre-test any cleaner in an inconspicuous area to confirm colourfastness.
Ensure good ventilation when using solvent-based cleaners.
This guide action to a complete, easy-to-use stain removal chart
| Offending Substance | Step 1 | Step 2 | Step 3 |
|---|---|---|---|
| Alcoholic Drinks | A | B | — |
| Beetroot | A | B | — |
| Bleach | A | B | — |
| Blood | C | B | — |
| Butter | D | D | — |
| Chewing Gum | D | C | — |
| Chocolate | B | C | — |
| Coffee | A | B | C |
| Cooking Oil | C | B | — |
| Cream | B | C | — |
| Egg | B | — | — |
| Faecal matter | B | J | — |
| Floor Wax | C | B | — |
| Fruit Juice | A | B | — |
| Furniture Polish | C | B | — |
| Gravy / Sauce | E | B | C |
| Ink – Ballpoint | C | G | B |
| Ink – Fountain Pen | A | B | C |
| Ink – Felt Tip | E | B | F |
| Lipstick | C | B | — |
| Milk | E | C | B |
| Mustard | B | — | — |
| Nail Polish | F | C | A |
| Oil | C | B | — |
| Paint – Latex | A | B | C |
| Paint – Oil based | I | C | B |
| Rust | C | B | H |
| Salad Dressing | B | C | — |
| Shoe Polish | C | B | — |
| Soft Drink | A | B | — |
| Urine* | A | B | J |
| Vomit | B | — | — |
| Wine | I | A | B |
| Tea | A | B | C |
| Tar | C | — | — |
Order of treatment — apply Step 1, then Step 2, then Step 3 as needed.
Key to Treatments
A: Blot with cold water
B: Apply detergent solution (see above)
C: Mineral spirits or turpentine
D: Chill with ice/freezing spray, then pick/scrape off
E: Blot with warm water
F: Clear nail polish remover (preferably acetone)
G: Isopropyl alcohol
H: Rust remover
I: Absorbent powder (e.g., salt or talcum)
J: Dry compound cleaner
*For pet accidents and similar organic spills, act immediately for best results.